Help

Find quick answers to your questions below...

Most Popular Questions

• Can I send you a hair sample?

• Has my order shipped?

• How do I get a free wig? How do I donate a wig?

• How do I know what the color #s mean?

• How long does a refund take to post on my out of stock item?

• I know the item and color I want- is this item in stock?

• What size is my head, and where do I pick the wig size?

• How do I buy/redeem a gift certificate?

• How do I find my product?

• How do I use a coupon? Or Store Credit?

• How many coupons or promos are applicable to an order?

Order Status

• When will I get my order?

• Has my order shipped?

• I placed my order a couple days ago. But it has yet to ship!

• How do I track my order?

• How do I change quantities or cancel an item in my order?

• My order never arrived.

• An item is missing from my shipment.

My Account

• How do I create an account?

• How do I edit my account information?

• How much is shipping?

• I forgot my password.

• How do I return my product?

• I received the wrong product.

• What is your return policy?

• When will my order ship?

Shipping Info

• Shipping Information

International Shipping

• Do you ship to my country?

• What are my payment choices?

• When will my order ship and what are my shipping charges?

• What is the return policy?

Pricing and Billing

• Do I have to pay sales tax?

• I have a question on my charges.

• I need a copy of my receipt/invoice.

• When will my credit appear on my account?

• When will my credit card be charged?

Additional Support

• How do I contact you?